We offer a 14-day return policy for unopened and unused items. All returned items must be in their original condition, with labels attached, and show no signs of wear. Opened sealed packages cannot be returned.

No, socks are considered intimate wear. Once tried on, they cannot be returned or exchanged.

To start a return, email us at support@socksknow.com, and we will arrange a local DHL pickup for your convenience. Our team will guide you through the return process.

Yes, the return shipping cost will be deducted from your refund amount.

Once we receive and inspect your returned items, we will notify you via email and process your refund. The refund will be credited to your original payment method within a few days. Please note that shipping fees are non-refundable.

Unfortunately, we do not offer exchanges at this time. If you need a different size or style, please place a new order.

If you experience any problems with your order upon receipt, please contact us immediately at support@socksknow.com, and we’ll do our best to resolve the issue to your satisfaction.

We accept the following payment methods for a convenient and secure shopping experience:

• PayPal: Use your PayPal account for quick and secure checkout.
• Credit Card Payments (via PayPal): Pay directly with Visa, Mastercard, American Express, or Discover—no PayPal account needed.

Yes, all transactions are encrypted to ensure the safety of your personal and payment information.

No, a PayPal account is not required for credit card payments. You can use your credit card directly through PayPal's secure platform.

Yes, for orders paid via PayPal, PayPal charges a transaction fee of 4.40% of the total amount plus a fixed fee of $0.30. If you request a refund, this transaction fee is non-refundable and will be the customer's responsibility.

If you have any questions or need assistance, please contact us at support@socksknow.com.

1. You can reach us by filling out the contact form on our website here.
2. Alternatively, click the black chat icon on our website for instant support.
3. You can also email us directly at support@socksknow.com for assistance.

If you have any questions or need help, don’t hesitate to contact us. We’ll be happy to assist you as soon as possible!